Shipping policy
Shipping Policy
Questions & Answers
1. How long it take you guys to ship out my parcel?
We need 2-3 working days to process your order, normally before the promised time.
2. In which way my parcel was going to be send?
We send most parcel by ePacket,USPS .which takes 7-23 transit days due to different area.
3. How can I have free DHL UPS or Fedex. etc shipping service?
Normally, order 20 waterbongs at one time we will send it via DHL for you. (excpet accs and small glass pipe). DHL only cost 4-7 days to delivery.
4. I don't want my order anymore, is there enough time to cancle it?
Yes, before we shipped it out. You can cancle your order, and please choose reason :Items not required anymore.
That's really important for us. Please contact us before you initiate a refund request.
If we have shipped it out, I am afraid refund would be a little hard to deal with.
5. I received my parcel,but some of them was missing/broken, what should I do?
Please contact us at once and send pitures of the pacage and the products.
We will process a reshipment for you after confirmed.
6. Estimated Delivery Time By ePacket
l --Europe: 10-15 days
l --USA: 10-15days
l --Australia: 10-15days.
l --South America: 15-21 days.
l --Asia: 10-15days
Delivery time was highly depended on the Customs Cleareance and Weather.
7. I just want one but need it in a hurry, how you handle it?
You can pay extra 25 US dollor for DHL service.
8. Status of my parcel says: returing to senders? How this happened.
Parcel return may due to several reasons. But nomatter what, Please contact us and we will arrange reshipment for you.
Please prepare a New Address and New Name, Phone number for us, in case of being returned to CHINS again.
Please ask for your family or friend for help if you can't provide a new receive add.
9. I want to do wholesale business with you.
Please contact us directly for more details about products and production time.
Questions & Answers
1. How long it take you guys to ship out my parcel?
We need 2-3 working days to process your order, normally before the promised time.
2. In which way my parcel was going to be send?
We send most parcel by ePacket,USPS .which takes 7-23 transit days due to different area.
3. How can I have free DHL UPS or Fedex. etc shipping service?
Normally, order 20 waterbongs at one time we will send it via DHL for you. (excpet accs and small glass pipe). DHL only cost 4-7 days to delivery.
4. I don't want my order anymore, is there enough time to cancle it?
Yes, before we shipped it out. You can cancle your order, and please choose reason :Items not required anymore.
That's really important for us. Please contact us before you initiate a refund request.
If we have shipped it out, I am afraid refund would be a little hard to deal with.
5. I received my parcel,but some of them was missing/broken, what should I do?
Please contact us at once and send pitures of the pacage and the products.
We will process a reshipment for you after confirmed.
6. Estimated Delivery Time By ePacket
l --Europe: 10-15 days
l --USA: 10-15days
l --Australia: 10-15days.
l --South America: 15-21 days.
l --Asia: 10-15days
Delivery time was highly depended on the Customs Cleareance and Weather.
7. I just want one but need it in a hurry, how you handle it?
You can pay extra 25 US dollor for DHL service.
8. Status of my parcel says: returing to senders? How this happened.
Parcel return may due to several reasons. But nomatter what, Please contact us and we will arrange reshipment for you.
Please prepare a New Address and New Name, Phone number for us, in case of being returned to CHINS again.
Please ask for your family or friend for help if you can't provide a new receive add.
9. I want to do wholesale business with you.
Please contact us directly for more details about products and production time.